Payment policy

ACCEPTED PAYMENT METHODS

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Google Pay
  • Apple Pay
  • PayPal
  • Shop Pay

All payments are processed securely at checkout. We do not accept cash, checks, money orders, or bank transfers.

PAYMENT SECURITY

All transactions on cicadias.com are processed using SSL (Secure Socket Layer) encryption technology to protect your financial information. We do not store your full credit card details on our servers. Payment processing is handled by trusted, PCI-DSS compliant payment providers.

CURRENCY

All prices on our website are listed in US Dollars (USD). All charges will be applied in USD at the time of purchase.

BILLING INFORMATION

You agree to provide current, complete, and accurate billing information when placing an order. You authorize us to charge your selected payment method for the total amount of your order, including any applicable taxes.

If your payment is declined or your billing information cannot be verified, your order may be delayed or canceled. We will contact you at the email address you provided to resolve any billing issues.

TAXES

Sales tax may be applied to your order depending on your state and local tax regulations. Any applicable taxes will be calculated and displayed at checkout before you complete your purchase.

ORDER CONFIRMATION

Once your payment is successfully processed, you will receive an order confirmation email at the email address you provided. This email serves as your receipt. If you do not receive a confirmation email within 24 hours, please check your spam folder or contact us at info@cicadias.com.

FAILED OR DECLINED PAYMENTS

If your payment fails or is declined, please check the following:

  • Ensure your billing address matches the address on file with your bank
  • Verify that your card details (number, expiration date, CVV) are entered correctly
  • Contact your bank or card issuer to ensure your card is not restricted for online transactions

If the issue persists, please contact us at info@cicadias.com and we will assist you.

FRAUD PREVENTION

To protect our customers and prevent fraudulent transactions, we may verify certain orders before processing. In rare cases, we may contact you to confirm your identity or order details. We reserve the right to cancel any order that we believe may be fraudulent.

CHARGEBACKS

If you believe there has been an unauthorized charge, please contact us at info@cicadias.com before initiating a chargeback with your bank. We are committed to resolving any disputes promptly and fairly.

Chargebacks initiated without prior contact may result in a delay in resolution or account suspension.

RELATED POLICIES

CONTACT INFORMATION

Store Name: Cicadias
Address: 1007 N Orange St 4th Fl 5080, Wilmington, DE 19801, United States
E-Mail: info@cicadias.com
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM ET. We typically respond within 1–2 business days.