Refund policy

RETURN ADDRESS

Approved returns and exchanges must be sent to the following address:

Cicadias
1007 N Orange St 4th Fl 5080 Wilmington, DE 19801 United States

Important: Authorized Returns Only Returns must be pre-authorized by our support team. Please contact info@cicadias.com to obtain a Return Authorization (RA) number before sending any items back. Packages sent without a valid RA number will be refused at the customer's expense.

RETURN SHIPPING COSTS

  • Defective, damaged, or incorrectly delivered items: We cover the return shipping costs and will provide you with a prepaid return label.
  • Change-of-mind returns (non-defective items): The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for returns that are lost in transit.

RESTOCKING FEE

We do not charge a restocking fee.

REFUNDS

Once we receive and inspect the returned item, we will process your refund within 5 business days to your original payment method (Visa, Mastercard, American Express or Google Pay).

You will receive an email confirmation once your refund has been processed.

If a returned item does not meet the conditions outlined above (e.g. worn, tags removed, not in original packaging), we will contact you to discuss the options, which may include a partial refund or returning the item to you.

EXCHANGES

We offer free exchanges for defective or incorrectly delivered items. Contact us at info@cicadias.com within 30 days of delivery, and we will provide a prepaid return label.

For exchanges due to size or color preference, please place a new order for the desired item and return the original item following the standard return process outlined above. This ensures you receive the new item as quickly as possible without waiting for the return to be processed.

ORDER CANCELLATIONS

Orders can be canceled within 2 hours of purchase, provided the order has not yet been shipped. To request a cancellation, email us immediately at info@cicadias.com with your order number.

If your order has already been shipped, it cannot be canceled. You may instead return the item once it arrives, following the standard return process.

LOST OR UNDELIVERED SHIPMENTS

If your package has not arrived within the estimated delivery time (8–14 business days from the date of purchase), please contact our customer service team. We will:

  1. Open an investigation with the shipping carrier (USPS).
  2. Provide you with an update within 3–5 business days.
  3. If the package cannot be located, we will offer either a full refund or a replacement shipment at no additional cost to you.

For more information about delivery times and tracking, please refer to our Shipping Policy.

RELATED POLICIES

CONTACT INFORMATION

Store Name: Cicadias Address: 1007 N Orange St 4th Fl 5080, Wilmington, DE 19801, United States E-Mail: info@cicadias.com Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM ET. We typically respond within 1–2 business days.