Privacy policy

Last Updated: July 23, 2026

1. INTRODUCTION

Cicadias ("we," "us," or "our") operates the website cicadias.com (the "Site"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this Privacy Policy carefully. By using our Site, you agree to the collection and use of information in accordance with this policy.

2. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we collect certain information automatically and other information you provide directly to us.

2.1 Information You Provide Directly

  • Contact Data: Name, email address, phone number, and billing/shipping address
  • Transaction Data: Credit card details, debit card details, and other payment information processed securely through our payment processors
  • Account Information: Username, password, purchase history, saved addresses, wishlist, and preferences
  • Communications: Messages, emails, and other communications you send us

2.2 Information Collected Automatically

  • Device Data: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, links clicked, time spent on pages, and referring URLs
  • Location Data: General geographic location based on your IP address
  • Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to improve your experience on our website, as described in Section 8.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use the information we collect to:

  • Process and fulfill your orders, including shipping and delivery
  • Manage your account and provide customer support
  • Send transactional emails (order confirmations, shipping notifications, receipts)
  • Send promotional communications and newsletters (with your consent)
  • Personalize your shopping experience
  • Analyze website traffic and usage trends to improve our services
  • Detect, prevent, and address fraud and security issues
  • Comply with applicable legal obligations

4. HOW WE SHARE YOUR PERSONAL INFORMATION

We do not sell your personal information. We may share your information with the following types of third parties:

4.1 Service Providers: We share your information with trusted third-party vendors who assist in operating our website, processing payments, fulfilling orders, and sending communications (e.g. Shopify, USPS, payment processors, email service providers).

4.2 Marketing and Advertising: We may share data with advertising partners such as Google to deliver targeted ads and measure campaign effectiveness. This includes the use of Google Ads and Google Merchant Center.

4.3 Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or to protect our rights and the safety of others.

4.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information in the following circumstances:

  • In connection with fulfilling your orders (shipping carriers, logistics partners)
  • Complying with applicable law, regulation, or legal process
  • Enforcing our terms and conditions
  • Protecting the rights, property, or safety of Cicadias, our customers, or others

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. SMS/MMS MOBILE MESSAGING MARKETING PROGRAM

We respect your privacy. We will only send messages to you through this program if you have expressly opted in. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at info@cicadias.com.

7. YOUR RIGHTS AND CHOICES

7.1 Rights for All U.S. Residents

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate personal data
  • Request deletion of your personal data, subject to certain exceptions
  • Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly

7.2 Additional Rights for Residents of Certain U.S. States

California Residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have additional rights including the right to know, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information. We do not sell or share your personal information for cross-context behavioral advertising. To exercise your rights, contact us at info@cicadias.com. We will respond within 45 days.

Virginia, Colorado, Texas, and Other States: Residents of these states may have similar rights under their state's privacy laws. Contact us at info@cicadias.com to submit a request. We will respond within 45 days.

7.3 Additional Options — Additional Disclosures

Opt-Out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email, or by contacting us at info@cicadias.com.

Do Not Track: Some browsers include a "Do Not Track" (DNT) signal. We currently do not respond to DNT signals, but we will update this policy if our practices change.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your shopping experience, analyze site traffic, and serve relevant advertising. Types of cookies we use include:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our site (e.g. Google Analytics)
  • Marketing cookies: Used to deliver relevant advertisements (e.g. Google Ads)
  • Preference cookies: Remember your settings and preferences

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use SSL encryption to protect data transmitted through our website.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

10. DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal data is no longer needed, we will securely delete or anonymize it. If deletion is not possible (for example, because your information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

11. CHILDREN'S PRIVACY

Our website is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@cicadias.com and we will take steps to delete such information.

12. INTERNATIONAL DATA TRANSFERS

Cicadias is based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Site, you consent to the transfer of your information to the United States.

13. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

15. RELATED POLICIES

  • Shipping Policy – Shipping methods, delivery times, and carrier information.
  • Refund & Return Policy – Return conditions, timeframes, and refund processing.
  • Terms of Service – Your rights and responsibilities when using our Services.
  • Payment Policy – Accepted payment methods and billing terms.

CONTACT INFORMATION

Store Name: Cicadias
Address: 1007 N Orange St 4th Fl 5080, Wilmington, DE 19801, United States
E-Mail: info@cicadias.com
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM ET. We typically respond within 1–2 business days.